Yesterday, I called AT&T Wireless to get the unlock code for my Blackberry. I have fulfilled my two-year contract obligations, and was eligible to have my phone unlocked. Unfortunately, (i) the customer support person spoke very poor English (I am especially sensitive to things like this, because English is not […]
Outsourced Customer Support Must Be Understandable & Competent Read More »
In the course of this past week I have made only one mention of the advertising tax in my blog, and it was the Drs. Foster and Smith Terminates Virginia Affiliates post, which was quoted by Melanie Seery of AffiliateAdvocacy.com in her Where is the Progress? rhetorically-questioned reflections on the
Arguably the Busiest Advertising Tax Week So Far Read More »
We’ve received 20 entries for the 400th Day Contest: Computer & Internet Jokes. It’s time to choose the winners, and I need your help with this. I’m posting a public poll below, and inviting you to vote for your favorite joke(s). The poll will be open from now until 02/25/2010,
Computer / Internet Jokes $1,000+ Contest – Time to Vote! Read More »
As the year 2009 was coming to an end, I was approached by the Revenue Performance magazine’s editor-in-chief, who asked me to share my thoughts on how I envisage the affiliate marketing landscape in 2010, what I believe to be the main areas growth, as what will be the areas
Affiliate Marketing: My Predictions for 2010 Read More »
Drs. Foster and Smith, one of America’s Top 500 E-tailers per Internet Retailer’s famous ranking, has just terminated relationship with all Virginia affiliates. As frequently is the case, the text of the email talks about how much they “value the affiliate relationship with each and every publisher”, but either this
Drs. Foster and Smith Terminates Virginia Affiliates Read More »
I’ve had a merchant approach me with a basic question, but since many other merchants who are also new to affiliate marketing may wonder about the same things, instead of just replying to him via email, I am posting my reply below. This particular merchant is considering starting his first-ever
How to Read Affiliate Program Statistics & Calculate Commission Read More »
Yesterday, on February 16, ValueClick, Inc. (VCLK) — the owner of Commission Junction affiliate network, Shopping.net, PriceRunner, and MeziMedia which operates Smarter.com and CouponMountain.com — has made their full 2009 fiscal data available to the public. MarketWatch reports: In the fourth quarter of 2009, revenue in the Media, Affiliate Marketing
ValueClick Affiliate Marketing Revenue: 2009 versus 2008 Read More »
Today Kellie Stevens of AffiliateFairPlay.com has published her first free public adware reports: The two reports that are already available are: (i) A report on AllFreeCoupons, a Firefox add-on which displays coupon/deal notifications when the visitor is on a website that may have such available, and also offers the website
Kellie Stevens Publishes Two Free Public Adware Reports Read More »
Just a couple of hours ago, ForeSee Results has released the results of the newest ACSI Annual E-commerce study. After a slight drop in 2008, the overall customer satisfaction with e-commerce sector has raised in 2009 back to the level of 2007. The drop in 2008, just as drops in
Progressive Competence of E-commerce & Best Online Retailers Read More »
One of the most frequently asked questions I’ve heard in a number different sessions during the past Affiliate Summit West 2010 was this one: What percentage of affiliates in your affiliate program are active on a month-to-month basis? This is a very good question, because the metric of total number
How Many of Your Affiliates Are Active? Read More »